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Frequently Asked Questions


Wadid Abadir, M.D., F.R.C.P.

"As wonderful as the EMR system is, what I really appreciate is the customer support which is prompt, knowledgeable, efficient and friendly..."


Murray Pearce, M.D., F.R.C.P.

"I reviewed and demonstrated a large number of Ontario EMR vendors, and I know I made the right decision..."


Frustrated with your software provider?

Are you tired of bad or inadequate service? Feeling like you are not getting the support you deserve? We can help! Click here to learn more.



EMR program designs are not user friendly and do not meet my needs. How is YES different?

Any company can design an EMR program, but few EMR programs offer the dynamic design like YES EMR to meet your needs. What does YES EMR do differently?

The YES EMR is designed together with doctors and medical staffs.  We listen and understand that each individual physician has his/ her special needs.  Each installation is customized with the doctor's own templates, the way they run their practice. For some offices, physicians can use drawings/ annotations alongside the patient notes.

I've heard some service and support can take hours. How quick is your service when I need help?

Our Dedicated Support Team answers the phones directly.  There are no receptionists to talk to or having to wait for hours before receiving the help you need.

Will my annual cost for the maintenance be expensive?

The YES EMR is designed in the most efficient and effective way to service and support your medical office.  The monthly maintenance service will be $200 or less.

Some EMR vendors have achieved a sizable market share but your company does not.

YES EMR was certified recently on September 2012.  In that short period of time, YES EMR is installed in practices like Family Practice, Cardiology, Dermatology, Internal Medicine, Paediatrics, Obstetrics, Ophthalmology, Urology, Rheumatology, and more.
YES Medical System started in 1992 and has accumulated a wealth of experience and knowledge in the medical profession.  After years of research and development, direct input from doctors and medical staffs, the dynamic and User friendly YES EMR was certified on September 2012.  Ever since, a number of physicians have come onboard and others are prepared to do the same.  The company received ISO 13485 accreditation in 2011.

Many EMR programs have cluttered screens that make it difficult to view and find information. How is yours any different?

The YES EMR program is designed to offer flexibility for different menu screens based on the users log in name. Administrative Staff, Management and Physicians can all have different menu screens based on their responsibilities, removing unnecessary clutter. Encounter/CPP screens are colour-coded to provide easily identifiable information elements.

I have templates that may change periodically based on the recipients' requirements. Do you charge to make small edits to my templates?

Part of the efficient and effective design is to ensure that the user can get access to the custom templates and letters. You have access to make quick edits to your forms and letters.

Our typing skills are not very good. How can the EMR program make us more efficient?

The YES EMR provides a number of different ways to enter information. Based on your templates, they may contain check boxes; drop down boxes, or auto-text (macros). Open text boxes support third party programs for voice dictation, and handwriting-to-text. Being efficient means saving time overall in your practice. The YES EMR reduces time in other areas such as retrieving, sorting, and looking up files and lab reports.

What do I do with my paper charts when I move to an EMR program?

A: The YES EMR, can accommodate scanned documents, sorted and catalogued under the patient. Our clients typically choose a date based on their go-live date so when they start using YES EMR, e.g. Sept 1, 2012, anything prior is a scanned document, anything after would be text.

I'm concerned about the transition to an EMR and how chaotic it would be on the first day. How would I alleviate that concern?

Our typical installation occurs over a couple of months. The initial installation involves the training of typical front office responsibilities, namely, patient management, scheduling and billing. Staff uses this portion of the software with live information.

Over the next few weeks, the YES Support Team works on customizing and streamlining templates and letters. This allows the physician to get comfortable using it in mock trails without the pressure of having to use it immediately in front of patients. Our support team and physicians work side by side, to ensure it's how it should be. By the time the go-live date arrives, the physician is able to use their customize templates and letters with confidence.

Do you use the free open source OpenSSL and are you secure against Heartbleed?

In light of the recent Heartbleed exploit please be advised that your YES Medical System applications are secure. You can be assured that your electronic medical patient data is not affected, by the exploit, as YES Medical System does not use the free OpenSSL method to secure your critical and sensitive data. Click here for more information.

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